Shipping policy

To initiate a return for an accessory, you must notify us via email within 7 days of delivery. Please include photographs of both the front and back of the item, along with a description of the issue or the reason you would like to return it. These photos are essential for confirming the item's new condition and providing evidence to USPS in the event of transit damage during the return process.

You have a total of 14 days from the delivery date to return the item. This means the item must either be delivered to us or be in transit by the 14th day. We recommend shipping your item back promptly to ensure it meets this deadline. Please do not wait until the 12th or 13th day to ship the item back.

When returning accessories, it is crucial to package them securely. Please use sufficient padding, reinforce the package with sturdy cardboard, and, if possible, place the item in a poly bag (plastic) to protect all contents. USPS automated processing equipment can cause damage, and you are responsible for ensuring the items are adequately protected during transit. Please be aware that items damaged during return shipping cannot be returned or refunded.

We recommend using USPS Ground Advantage for your return, as it includes up to $100 in insurance coverage. While retail shipping costs typically range from $7 to $14, we can provide a cheaper return label upon request, as business shipping rates are lower. Please note that all shipping costs, both original and return, are non-refundable and will be deducted from your refund. As of May 2026, the average cost for shipping a 4-oz package is $6.50.

This restocking fee will be waived if you are exchanging the item for another of equal or greater value. Custom pieces, defined as designs agreed upon specifically with the customer, are non-refundable. If an exchange is made, a $6 shipping fee is required to ship the new item to you.

Shipping costs are non-refundable. Even if your original shipping was marked as "free," the actual shipping charges incurred will be deducted from your refund for all accessory returns.

The general shipping and return deduction rules outlined above do not apply to instruments. For instruments, shipping costs are generally non-refundable unless the instrument was damaged during shipping.

Any damage to an instrument must be reported within 48 hours of receipt. To report damage, clear photographs showing the damage must be provided. Failure to report damage within this timeframe or to provide photographic evidence may result in the claim being denied.

We strongly advise all customers to read the ad details thoroughly before making a purchase. If you have any questions or require further clarification about any item or its fitment, please ask before completing your purchase to ensure your satisfaction.